I was expecting a delivery of wine yesterday, so, when it didn't turn up, I logged in to the Virgin Wines website to see why.

Here's the order tracking page. After a quick glance I noticed the Failed Delivery status due to an "Address Query" and a number to call.

Half way through the call to that number (which was the courier - not the wine company, who I had to call separately) I noticed what I'd failed to notice on first glance - there's a row above the one with the phone number in:

Had I seen that row I wouldn't have needed to waste my time making two phone calls (or writing this blog for that matter ;-)

I'm sure it's just a seasonal background they've added, but the grey on red text is a massive usability failure. Seems nobody thought about the effect of changing the background colour...